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toshibadale
Senior Technician
Posts: 92
Registered: Mar 2007
 
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 Posted July 11th, 2008 07:31 AM IP   
I've got a 2ooL with a 2030 enabler, that is print/scan. It prints fine, but the scan lite wont even lite.
Can you scan from one computer via usb cable? 
"It's a copier, paper goes in, paper comes out."
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emujo
Technical Rep
Posts: 45
Registered: Mar 2008
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Posted July 11th, 2008 07:58 AM IP
The 202l requires the GM 1020 and 3020 for print and scan, or the GM 2020 combo enabler. Sounds like you have the incorrect enabler installed.
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toshibadale
Senior Technician
Posts: 92
Registered: Mar 2007
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Posted July 11th, 2008 10:04 AM IP
This is a 200L. It does take the GM-2030 for print scan.
"It's a copier, paper goes in, paper comes out."
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Mr Spock
Super Moderator
Posts: 88
Registered: Mar 2007
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Posted July 11th, 2008 07:42 PM IP
Are you trying to twain scan or scan to file?
If the enabler is a gm2030 then it should light up when pressed.
Check the firmware version and update to the latest I know that fixed some issue with scanning (i don't remember what). Is the network setup or are you printing via parrallel?
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toshibadale
Senior Technician
Posts: 92
Registered: Mar 2007
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Posted July 14th, 2008 08:15 AM IP
Single computer on a USB cable. That's what i'm wondering, is it availble with a usb cable....
"It's a copier, paper goes in, paper comes out."
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Mr Spock
Super Moderator
Posts: 88
Registered: Mar 2007
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Posted July 26th, 2008 10:47 AM IP
Sorry I was in training for the last two weeks.
If you want to use usb then the machine has to be setup for twain scanning or use the old Toshiba Viewer program (NOT a good idea). The scan light is for the network scan feature.
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emujo
Technical Rep
Posts: 45
Registered: Mar 2008
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Posted July 28th, 2008 08:25 AM IP
But, with the scan enabler installed, the scan button should at least light up when depressed. Have you tried to remove the enablers and put the MFP into the 60 day trial mode to rule out a problem with the enablers? ED
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toshibadale
Senior Technician
Posts: 92
Registered: Mar 2007
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Posted July 29th, 2008 07:56 AM IP
Trail mode has been used up.
"It's a copier, paper goes in, paper comes out."
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emujo
Technical Rep
Posts: 45
Registered: Mar 2008
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Posted July 29th, 2008 08:51 AM IP
Did the trial mode work?
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